Capture employment history and worker entitlement contributions.
Formation CRM facilitates the administration of your worker entitlement fund, through the
generation and collection of informational or financial returns from Employers or Workers.
Digital Efficiency.
Online returns increases efficiency by minimising time spent
on data entry and document archive requirements.
Frictionless customer experience.
Returns are fast and simple with our intuitive
return editor available in our online portals. Progress is saved automatically meaning data is not
lost if the
user navigates to another page or closes their browser. Data is available immediately in the
Back Office, allowing real-time customer
support to be provided. Large companies will love the ability to complete their returns by
importing external
(e.g. payroll) data through a spreadsheet upload tool.
Maximise self-service.
Subject to your configuration, users can provide corrections or fix an
oversight without operator intervention, with all the necessary adjustments to invoices, credit
notes and financial transaction history.
Reduce arrears processing. Formation CRM supports common inbound payment types
such as B-Pay, Off-System BSB, Direct Debit, EFT and Credit Cards (through PCI compliant tools).
Inbound payments can be imported by an operator or configured to be automatically imported on a scheduled basis.
Automatic reconciliation of payments to invoices minimises operator intervention.
You can also reduce collection times with our integrated return and invoice reminder process, and automated interest and penalties features.
Return Cycles.
Returns can be generated for a variety of cycles, such as monthly, bimonthly,
quarterly, biannually, and annually. Return cycles can be customised to integrate with
employer’s payroll periods. Ad hoc return periods with 100% customisable date ranges are also supported.
Levies.
Returns can give rise to obligations, such as levies, on the employer, worker or third
party. Levies may be a set amount or may be calculated using information inputs on the return,
such as a percentage of payroll or wages.
Return Contributions.
Formation CRM allows you to customise your return types to capture the information and
contributions you need.
Returns can capture all your key employment information such as:
- Workers that were employed during a specific period
- Details of new worker commencement or termination
- Employment details for workers, e.g. wages, hours or days worked during the period, site or location worked
- Details of leave taken during the period
- Payment methods for worker wages, e.g. JobKeeper, WorkCover
- Training undertaken during the period
Formation CRM has additional options for prepopulating return data, such as salary or
days worked, which can save employer’s time from entering similar details on each return. For
example, days worked
can be based on the working (or calendar) days during the return period, or annual salary can be
spread evenly across all returns during the year.
Return integrity.
Returns can be configured with in-built validations such as:
- Worker start or termination dates outside the return period
- Minimum or maximum daily wages
- Minimum or maximum hours, days or weeks worked by a member, capped by either working or calendar days
- Employment information that exceeds certain thresholds
- Comparison to prior returns with records flagged when they fall outside a tolerance threshold
All validations notify the company of the exact member and provide helpful descriptions of the error.
Validation messages can be customised to your preferences.
Full audit history of changes to the return are captured and made available in the user
interface. An operator can quickly compare any two versions of a return to identify the differences. Where desired,
Formation CRM also supports an operator reverting a return to a previous version.
Returns processing. Based on your configurable business rules, a return may be
automatically confirmed or may require review from an operator where particular validations are triggered.
Examples include:
- New workers that need to be reviewed
- Workers added to a return with a start date outside the return period
- Workers that are terminated with a cease date outside the return period
- Employment information that exceeds certain thresholds
- The employer includes a comment with the return.
